![]() ![]() What she perceived was a slight, was truly nothing more than a question. My colleague who was the receiver was defensive, and responded in a manner that was inappropriate. Unfortunately because of a lack of shared reality and bias, the person who received the message (decoder) responded in a negative fashion, and the entire communication process had a breakdown. At the basic level a relatively harmless e-mail, just trying to get an update. She stated that the scheduling contact was incorrect, and asked for it to be updated because she got an earful from the person she tried to contact. The tracker is simply a database where we house contact info, manpower for the job, cost etc. #Good communication on the job site updateA colleague of mine sent an e-mail (verbal- written) to another colleague asking for her to update the the tracker with the correct scheduling contact. Last week when my colleagues were in the scheduling aspect of the process, I witnessed firsthand how important communication is at relates to the workplace. In my position since I oversee the sales team, I follow the process as it relates to scheduling, execution, report submittal, and then billing. Typically our sales people turn in a job, and then are hands off as it relates to the rest of the process. I work in sales, but am more involved in the overall process because I am a department lead. ![]() #Good communication on the job site fullAnd generally can create scenarios where colleagues are not able to understand each other, which leads to breakdowns in communication, and at times animosity within the workplace.Ī recent example of the importance of communication, and how it relates to the workplace was on full display at my place of employment. Because of this messages are too often muddled, and not easily understood. Egocentrism is basically “an inability to take on other people’s perspective” (PSU, 2021, p. More often than not egocentrism plays a huge role, in a lack of understanding during the communication process. Unfortunately this is not always easily done. A situation where the encoder and decoder are able to understand a message, and have created a mutual understanding (PSU, 2020). When we communicate we are trying to create a shared reality. With these factors in mind, a person can begin to understand how and why it is essential to be clear and concise when attempting to send messages. ![]() They can be a multitude of factors such as values, beliefs, vocabulary, interests, goals, mood etc. This noise is critical because it can consist of a variety elements that can distort the message. This process is extremely important because the message can easily be misunderstood because of noise and bias (PSU, 2021, p. With the sender being the encoder, and the receiver being the decoder. This process is understood as encoding and decoding. ![]() The process of communication is fairly basic idea, essentially you have a message, and it is conveyed by the sender, and interpreted by the receiver. “For our purposes, we will define communication as interpersonal acts that exchange meaning and information” (PSU, 2021, p. This includes verbal which can be written or oral, as well as non-verbal which would include gestures, facial expressions, body language etc. This exchange of information in the workplace can come in a variety of forms. “At its most basic level, communication is about the exchange of information between individuals” (PSU, 2021, p.1, para 2). ![]()
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